Services

Find out anything you want to know about using the Studio William product, how to get in touch with us, and even how to best look after your products, keeping them pristine for years to come.

NEED HELP? – Feel free to contact our customer support team on: tel:+44 01386 800 000 or email: online@studiowillliam.com

I work in the food service/hotel industry, do you do wholesale? Can I get a price list for a commercial purchase?

As we try to offer the best possible solution for your business requirements, we do not offer a generic price list on the website. Please contact our Sales Team on +44 01386 800 000 to organise a personalised quote tailored to your needs.

What is the difference between Mirror and Vintage Satin finishes?

Mirror finish cutlery is highly polished. At Studio William, our cutlery goes through approximately 45 different polishing processes, to achieve the immaculate finish we look for.
Vintage Satin cutlery is finely brushed, giving it an antique aesthetic which is less reflective. Our Vintage Satin cutlery also goes through a similar amount of polishing processes, and is carefully quality controlled to ensure we have a consistent finish.

I accidentally ordered the wrong finish, can I change my order?

You are more than welcome to. As part of our Customer Service, we check through every order to make sure customers get the products that they ordered. If we flag that a customer has accidentally ordered two different finishes, then we will contact them to confirm if they are happy with their order. If you are concerned that you have placed your order incorrectly, you can either call our Customer Service team on +44 01386 800 000, or simply cancel your order and re-order the correct products.

I previously purchased Studio William cutlery from a retailer and I am looking to get more pieces, but I can’t work out which range I have, can you help?

Some of our Retail partners have exclusive patterns, and others have a different name for the same range. If you need help identifying your Charingworth Cutlery range, please email pictures to us at onlineshop@charingworth.net

Shipping

We offer competitive shipping rate globally. Please make sure you add product from the correct region, as prices have been adjusted for product to include customs and service charges based on your delivery location. If your billing and delivery address are the same, please tick the box delivery address same.
If your delivery address is different to the card holder address, please fill out the delivery address boxes in the checkout, remembering that someone is required to be at this address during the day 9am to 5.30Pm to receive and sign for the shipment.

How to qualify for FREE SHIPPING

FREE SHIPPING ON ORDERS OVER £75.00 MAINLAND UK

FREE SHIPPING ON ORDERS OVER £160.00 FOR NORTHERN IRELAND, ISLE OF WIGHT, OUTER HEBRIDES & SHETLAND ISLES

We will ship with no shipping charge within mainland UK when your
shopping basket value reaches more than £75.00
• Free shipping is 2-3 days
• Free mainland UK shipping may be upgraded to next day priced £9.95

OUR DELIVERY OPTIONS

£4.95 2-3 Day delivery (mainland UK)
£9.95 Next day delivery (provided orders received before 11am on the day of dispatch) (mainland UK)
£4.95 Sample Service orders (mainland UK)

DELIVERY ADDRESS

If your card holder and delivery address are the same, please tick the box delivery address same.

If your delivery address is different to the card holder address, please fill out the delivery address boxes in the checkout, remembering that someone is required to be at this address during the day 9am to 5.30Pm to receive and sign for the shipment.

SIGNATURE ON DELIVERY

Somebody is required to be at the delivery address during the day from 9am to 5.30pm to receive and sign for the shipment. In the event that there is nobody in, the courier company will leave a card to say they called and for you to contact them to arrange re-delivery at another date.

We may need to provide your name and contact number to the third party delivery company so they can arrange delivery. By completing an order with us you give us consent to provide these details to the shipping company.

DELIVERY METHOD

We use third party couriers for deliveries. We are not responsible for the accuracy or timekeeping of the courier companies. We will however do our very best to help with any difficulties in delivery to ensure the shipment arrives to you as easily as is possible.

Payment Methods
Sage Pay

Sage Pay is Europe's leading independent payment service provider (PSP) and is one of the most trusted payment brands. Payment security and fraud prevention are two of their top priorities. Thousands of businesses already entrust us with their security because we keep our customer's data secure.

All of Sagepay's transactions are encrypted to the highest global standards. Our payment systems are monitored and audited regularly by a world leading Qualified Security Assessors (QSA), so you can be confident our services are completely secure.

Paypal

Checkout with PayPal, so you never have to expose your payment details third party websites. PayPal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud.

Simply choose PayPal when you select a payment option on this site, and you can quickly open a PayPal account and add your payment method to complete your purchase.

Mastercard

If your MasterCard credit or debit card or Maestro card is issued by one of the following financial institutions you can register for a MasterCard SecureCode. SecureCode is MasterCard’s solution for making online payments safer and more secure. It complies with all the requirements of 3D Secure – the industry protocol for online transactions.

Visa

No other card is more widely accepted around the world than Visa debit. Visa debit allows you to pay, simply and securely, in person, online, over the phone or through the mail. You can keep track of your spending. You can manage your money. It is the easiest way to access the money in your bank account.

American Express

The American Express Customer service team is available 24/7, via phone, text, email or mail and the first person answering your call doing their best to see it through until it is resolved.

Care of Cutlery

We would like to take just a few minutes of your time so you can read through this important information on how best to care for your brand new cutlery so they keep their beauty and you can enjoy using your cutlery for many years. By following the simple steps below you will be able to maintain your cutlery as near to its original condition. Within this guide we target the most common problems to cutlery issues and we offer helpful advice.

ADVICE FOR DISHWASHERS AND HAND WASHING YOUR CUTLERY

Hand washing cutlery is always the most gentle and kindest way to wash cutlery. But remember leaving the cutlery to soak first and then air dry the cutlery is not recommended. Please wash and dry the cutlery as soon as possible and not letting them drain and dry on its own afterwards as this may leave watermarks.

USING A DISHWASHER

When using a dishwasher to clean your cutlery we recommend using vertical dishwasher baskets, to reduce scratching. To do this, simply place the handles downwards into the cutlery basket with the utensil heads facing upwards, as this will reduce scratching from fork tines and knife blades. Do not overcrowd the dishwasher basket compartments.

Once the wash cycle has finished take a few moments to remove your cutlery and to restore its natural finish by polishing with a dry soft cloth. This is more important with knives as they are made from different steel and are more prone to corrosion if left in the moist atmosphere of the drying cycle on a regular basis.

COMMON MARKINGS AND CAUSES
RUST MARKS

“Stainless steel” is rust resistant, however it can receive deposits from other items in the sink or dishwasher.

RAINBOWS

Detergents can cause this discolouration if not rinsed off, or if you air dry the cutlery. Additionally hot fat, vinegar, wine, citrus juices and some fruits can also cause discolouration.

CHALKING

If you use un-softened water or not drying cutlery properly can leave a chalky residue. If you can see these chalky / water marks on your cutlery, then please check the filter at the bottom of the dishwasher is not blocked. It may also be as simple as the water has not fully drained from each piece of the cutlery, and the cause of this would be from an overcrowded dishwasher basket.

Pitting

Knives are prone to pitting as the blade is hardened as part of the manufacturing process. After a period of time, salt and food acids can cause pit marks.

CLEANING STAINLESS STEEL

Please use a non-abrasive stainless steel polishing cream, which can be gently applied using a soft lint-free cloth or using Studio William premium white cotton gloves.

Privacy Policy

This website is brought to you by Studio William Welch Limited. We take the privacy of our website users very seriously. We ask that you read this privacy policy (Policy) carefully as it contains important information about how we will use your personal data.
For the purposes of the Data Protection Act 1998, Studio William Welch Limited ('we' or 'us') are the 'data controller' (ie the company who is responsible for, and controls the processing of, your personal data).

PERSONAL DATA WE MAY COLLECT ABOUT YOU

We will obtain personal data about you (such as your name and email address) whenever you complete an online form. For example, we will obtain your personal data when you sign up to join our email list, create an account or buy our products.
We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our cookie policy.

HOW WE USE YOUR PERSONAL DATA

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
• To help us identify you and any accounts you hold with us;
• administration;
• Customer profiling and analysing your purchasing preferences;
• Marketing—see 'Marketing and opting out', below;
• Fraud prevention and detection;
• Billing and order fulfilment;
• Customising this website and its content to your particular preferences;
• To notify you of any changes to this website or to our products that may affect you;
• Security vetting; and
• Improving our products.

MARKETING AND OPTING OUT

If you have given permission, we may contact you by email about our products, promotions and special offers, that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See 'Your rights', below for further information.



DISCCLOSURE OF YOUR PERSONAL DATA

We may disclose your personal data to law enforcement agencies in connection with any investigation to help prevent unlawful activity.


KEEPING YOUR DATA SECURE

We will use technical and organisational measures to safeguard your personal data, for example we restrict access to your data and payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.



YOUR RIGHTS

You have the right, subject to the payment of a small fee to request access to personal data that we may process about you. If you wish to exercise this right, you should:
• Put your request in writing;
• Include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill); and
• Specify the personal data you want access to.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
• Put your request in writing;
• Provide us with enough information to identify you (eg account number, user name, registration details); and
• Specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
• Put your request in writing (an email sent to online@studiowilliam.com with a header that says 'Unsubscribe' is acceptable);
• Provide us with enough information to identify you (eg your full name and account details if you have an account with us); and
• If your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email), please specify the channel you are objecting to.



OUR CONTACT DETAILS

We welcome your feedback and questions. If you wish to contact us, please send an email to online@studiowilliam.com. Our registered office is Goose Hill, Charingworth, Chipping Campden, Gloucestershire GL55 6NU.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

YOUR CONSENT

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on our website and communicate the changes to you in writing. We will contact you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

Intellectual Property
Member of ACID (Anti Copying in Design)

We register our designs and trade marks worldwide with international intellectual property offices.

Be warned any infringements in designs, trade marks or any other intellectual property rights will be rigorously pursued!

The copyright in the products, photographs and all material contained in this website and any trademarks and brands belong to studio William Welch limited or its licensors.

You may download or copy the content and other down-loadable items displayed on the website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the website for anything other than personal or educational use is expressly prohibited.

© ALL RIGHTS RESERVED STUDIO WILLIAM WELCH LTD 2016